Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at wingsover-eat.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Wings Over is a food service business operating in the United States. We provide food ordering, delivery, and dining services to customers across our service areas. Our contact details for privacy-related matters are as follows:

For all privacy inquiries, requests, or complaints, please contact us using the email address listed above. We will respond to all legitimate privacy-related requests within the timeframes required by applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at wingsover-eat.click
• Customers who create accounts or place orders through our website or affiliated platforms
• Individuals who subscribe to our newsletters, promotions, or marketing communications
• Any individual who contacts us via email, phone, or other communication channels
• Individuals who participate in surveys, contests, loyalty programs, or other promotional activities

This policy does not apply to third-party websites, services, or applications linked from our website. We encourage you to review the privacy policies of any third-party services you access through links on our site.

3. Information We Collect

We collect various types of information in order to provide and improve our services to you. The categories of personal information we may collect include:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification information:

• Full name – to identify you and personalize your experience
• Email address – for order confirmations, account management, and communications
• Phone number – for delivery coordination and order-related communications
• Billing and delivery address – to process and deliver your orders
• Date of birth – for age verification purposes where required
• Username and password – for account security and access

3.2 Payment and Financial Information

When you make a purchase, we or our payment processors collect payment information including:

• Credit or debit card details (card number, expiration date, CVV)
• Billing address associated with your payment method
• Payment transaction identifiers and history
• Digital wallet information if applicable (e.g., PayPal, Apple Pay, Google Pay)

Please note: Full payment card numbers are not stored on our servers. Payment data is processed by PCI-DSS compliant third-party payment processors. We retain only tokenized references to facilitate future transactions.

3.3 Order and Transaction Information

We collect information about your orders and transactions, including:

• Items ordered, customizations, and order history
• Order values, discounts, and applied promotional codes
• Delivery preferences and special instructions
• Feedback, ratings, and reviews you submit

3.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage information, including:

• IP address – to determine approximate location and for security purposes
• Browser type and version – to optimize website display
• Operating system – for technical compatibility
• Device identifiers – for device-specific optimizations
• Pages visited and time spent – for analytics and service improvement
• Referring URLs – to understand how visitors find our website
• Clickstream data – to understand navigation patterns
• Search queries performed on our website

3.5 Location Information

With your consent or as necessary to provide delivery services, we may collect:

• Precise GPS location data (if you grant permission on your device)
• Approximate location derived from your IP address
• Delivery address information you provide during checkout

3.6 Communications and Correspondence

When you contact us for customer support or any other reason, we collect:

• The content of emails, messages, or other correspondence you send us
• Records of telephone calls for quality assurance and training purposes
• Information provided in feedback forms or surveys

3.7 Cookie and Tracking Data

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Please see Section 8 (Cookie Usage) for detailed information about our use of cookies.

3.8 Information from Third Parties

We may also receive personal information about you from third parties, including:

• Social media platforms, if you connect your account or interact with our social media profiles
• Third-party food delivery platforms that facilitate orders on our behalf
• Analytics and advertising partners
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Coordinating delivery or pickup of your orders
• Managing your account and maintaining account security
• Processing payments and issuing refunds where applicable
• Responding to customer service inquiries and resolving disputes
• Sending order confirmations, receipts, and status updates

4.2 Analytics and Service Improvement

• Analyzing usage patterns to improve our website functionality and user experience
• Understanding customer preferences to enhance our menu offerings
• Conducting internal research and data analysis
• Monitoring and improving the performance and security of our website
• Identifying and fixing technical issues

4.3 Marketing and Promotional Communications

• Sending newsletters, promotional offers, and special deals (with your consent where required)
• Delivering targeted advertising based on your preferences and order history
• Notifying you about loyalty program rewards, points, and special member benefits
• Conducting surveys and soliciting feedback to improve our services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related communications as necessary.

4.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wings Over, our customers, and the public
• Detecting, preventing, and investigating fraudulent, abusive, or illegal activities
• Responding to legal requests from law enforcement or government authorities

4.5 Personalization

• Remembering your preferences, past orders, and favorite items
• Providing personalized recommendations based on your order history
• Customizing promotions and offers relevant to your interests

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared. Categories of service providers include:

• Payment processors – to securely handle payment transactions
• Delivery and logistics partners – to coordinate food delivery to your location
• Cloud hosting and IT services – to store and manage our data infrastructure
• Email and marketing platforms – to send promotional and transactional communications
• Analytics providers – to understand website usage and improve our services (e.g., Google Analytics)
• Customer support tools – to manage customer service interactions
• Fraud prevention services – to detect and prevent fraudulent transactions

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Compliance with a court order, subpoena, or other legal process
• Requests from law enforcement agencies or government authorities
• Situations where disclosure is necessary to protect the rights, property, or safety of Wings Over, our customers, or others
• Situations involving national security or public safety as required by applicable law

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of the transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when you have explicitly consented to such sharing, such as when you participate in co-branded promotions or integrated third-party services.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

6. Data Security

The security of your personal information is critically important to us. We implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your information against unauthorized access, use, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant payment gateways.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to protect our network infrastructure.
• Access Controls: Access to personal data is restricted to authorized employees on a need-to-know basis.
• Regular Security Testing: We conduct periodic security assessments and vulnerability testing.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Documented data handling procedures and incident response plans
• Regular review and updating of security policies and practices

6.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and applicable regulatory authorities as required by law. Notifications will be provided in accordance with the timelines and requirements established under applicable state breach notification laws.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights as required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for collection, and the categories of third parties with whom we have shared it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide services.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.

7.2 Rights Available to All Users

Regardless of your state of residence, we also honor the following general privacy rights to the extent practicable:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where we no longer have a legal basis to retain it.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Object: Object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw any consent you have previously given for data processing, without affecting the lawfulness of processing before withdrawal.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us by:

• Email: [email protected]

To protect your privacy and security, we will verify your identity before processing your request. We may ask you to provide certain information to confirm your identity. We will respond to verified requests within the timeframes required by applicable law (generally within 45 days for CCPA requests, with an option to extend by an additional 45 days when reasonably necessary).

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may still require verification from you directly in certain circumstances.

8. Cookie Usage

We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) on our website to enhance your browsing experience, analyze site performance, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality and features of our website. For more detailed information about how we use cookies and your choices, please refer to our Cookie Policy, which is available on our website.

For information about managing cookies in popular browsers, please visit the help documentation for your specific browser (e.g., Chrome, Firefox, Safari, Edge).

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose of processing.

After the applicable retention period, personal information will be securely deleted, anonymized, or aggregated so it can no longer be used to identify you. In some cases, we may retain information for longer periods if required by law or if there is an ongoing legal matter related to the data.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18.

If you are under 18, please do not use our website, create an account, place orders, or provide any personal information to us. If you are a parent or guardian and believe that your minor child has provided us with personal information without your consent, please contact us immediately at [email protected].

If we become aware that we have inadvertently collected personal information from a child under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), we will take immediate steps to delete such information from our systems. If the individual is between 13 and 17 years of age, we will also take appropriate steps to remove their information and restrict their access to our services.

11. International Data Transfers

Wings Over is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, in the course of our operations, your data may be transferred to and processed in other countries where our service providers or business partners operate.

If you are accessing our website from outside the United States, please be aware that the data protection laws in the United States may differ from those in your country of residence. By using our services, you acknowledge and consent to the transfer of your personal information to the United States and other countries where we or our service providers operate.

We take appropriate measures to ensure that international transfers of personal data are conducted in compliance with applicable laws and that adequate protections are in place to safeguard your information. These measures may include:

• Data processing agreements with standard contractual clauses
• Ensuring that receiving parties maintain adequate security standards
• Limiting transfers to countries with recognized adequacy determinations where applicable

12. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, applications, and services. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

We encourage you to review the privacy policies of every website or service you visit or use. This Privacy Policy applies solely to information collected by Wings Over through our website and services at wingsover-eat.click.

13. California Privacy Rights – Additional Disclosures

In addition to the rights described in Section 7, California residents have the following rights and are entitled to additional disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected (Past 12 Months)

• Identifiers (name, email, phone, IP address)
• Commercial information (order history, purchasing preferences)
• Internet or other electronic network activity information (browsing and search history on our site)
• Geolocation data (approximate or precise location for delivery)
• Financial information (payment details processed by third-party processors)
• Inferences drawn from the above categories to create a profile about your preferences

13.2 Categories of Sources

• Directly from you (when you create an account, place an order, or contact us)
• Automatically from your device and browser when you use our website
• Third-party delivery platforms and service providers
• Advertising and analytics partners

13.3 Business Purposes for Collection

All purposes listed in Section 4 of this Privacy Policy constitute our business and commercial purposes for collecting personal information.

13.4 "Do Not Sell or Share My Personal Information"

We do not sell personal information in the traditional sense. However, the sharing of personal information with advertising and analytics partners for cross-context behavioral advertising may constitute "sharing" under the CPRA. California residents have the right to opt out of such sharing by contacting us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

13.5 Shine the Light Law

Under California Civil Code Section 1798.83 ("Shine the Light"), California residents who have established a business relationship with us may request information about how we share their personal information with third parties for direct marketing purposes. To make such a request, please contact us at the email address below.

14. Other U.S. State Privacy Rights

Residents of other U.S. states with comprehensive privacy laws (including but not limited to Virginia, Colorado, Connecticut, Utah, Texas, and other states with enacted privacy legislation) may also have rights regarding their personal information, including rights to access, correct, delete, and opt out of certain processing activities.

To exercise any rights available to you under your state's privacy laws, please contact us at [email protected]. We will review your request and respond in accordance with applicable state law requirements.

15. How to File a Complaint

We take privacy complaints seriously and are committed to resolving any concerns you may have about our data practices. If you believe that we have violated your privacy rights or failed to comply with this Privacy Policy, please follow the steps below:

15.1 Contact Us Directly

Before filing a complaint with any regulatory authority, we encourage you to contact us directly so we can address your concerns promptly:

• Email: [email protected]
• Subject Line: Privacy Complaint

Please include your name, contact information, a description of your concern, and any relevant details. We will acknowledge receipt of your complaint and work to resolve it within 30 days.

15.2 California Residents – Filing a Complaint with the CPPA

California residents who are not satisfied with our response may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

15.3 Filing a Complaint with the FTC

All U.S. consumers who believe their consumer privacy rights have been violated may also file a complaint with the Federal Trade Commission (FTC):

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

15.4 State Attorney General

You also have the right to contact your state's Attorney General office to report privacy violations. Most state Attorney General offices provide an online complaint portal for consumer protection issues.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at wingsover-eat.click
• Notify you via email (if we have your email address) or by a prominent notice on our website for significant changes

Your continued use of our website or services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns and will respond to all inquiries within a reasonable timeframe and in accordance with applicable legal requirements.